How can remote support help companies survive the epidemic?
In information technology (IT), remote support tools are IT tools and software that enable IT technicians or support representatives to connect from the console over the Internet to a remote computer and work directly on a remote system.While its primary focus is access to computers anywhere in the world, remote support applications also provide functions such as file transfer, desktop sharing, file synchronization, command line or guest access. Why the enterprise will need remote support system? Convenience/efficiency： In consideration of time cost and labor cost, enterprises prefer to solve the problems raised by customers through remote operation on the network in order to save the time spent by professionals serving multiple customers to arrive at the site and solve the problems. This is the most simple and convenient solution.Because if you need to spend 30 to 60 minutes arrived at customer’s location, so this part of the time should be reasonable to charge, but i...