How can remote support help companies survive the epidemic?

In information technology (IT), remote support tools are IT tools and software that enable IT technicians or support representatives to connect from the console over the Internet to a remote computer and work directly on a remote system.While its primary focus is access to computers anywhere in the world, remote support applications also provide functions such as file transfer, desktop sharing, file synchronization, command line or guest access.

Why the enterprise will need remote support system?

Convenience/efficiency：

In consideration of time cost and labor cost, enterprises prefer to solve the problems raised by customers through remote operation on the network in order to save the time spent by professionals serving multiple customers to arrive at the site and solve the problems. This is the most simple and convenient solution.Because if you need to spend 30 to 60 minutes arrived at customer’s location, so this part of the time should be reasonable to charge, but if the customer allow remote operation, may be a minute can be used directly to solve the problem of modern network technology, it also makes it easier to these professionals can never leave home, easier to serve more clients, and improve the efficiency of the enterprise management.

Cost saving：

In addition to the time cost and labor cost mentioned above, it can also reduce the occupation of materials and funds in the business process.If remote support can solve the problem, the enterprise does not need too many standby drivers, does not use fuel, reduces the vehicle loss cost, reduces the accident rate, reduces the insurance rate, saves the travel subsidy cost for employees, and even eliminates the maintenance of uniform for employees.Many a little makes a mickle. Save money and spend it wisely.It also contributes to reducing carbon dioxide emissions and enhancing corporate image.

Improve customer satisfaction

Guests often complain about the poor attitude and low efficiency of the service staff.Because in your drive to find customers in the process of take the guest’s precious time, and a lot of navigation, not precise navigation to the accurate position, cause unpleasant between employees and customers, and this kind of thing delay will lead to your work today not up to standard, makes a customer does not understand your late and delay of a chain reaction, and the employee itself also found it difficult to work.

Multiple tasks at the same time

When employees are solving problems, some problems need time to verify and take longer to solve.In the gap between these tasks, employees can choose to provide support to the next customer in advance.For example, a customer needs 2 hours to complete the operation, and now there are 4 such users in processing, so the employee can directly deal with the difficulties of these four customers within 2 hours.

Work from home

In the enterprises, there are some employees need to work overtime, but workin the office overtime is not the only choice, enterprise can allows employees to select work from home, or allow them work at the home for short time, if they just can’t get away from home, this way reflects the enterprise’s humanization, improve the image of the enterprise again, helps to retain staff.

Quick response

When the customer’s equipment is in urgent need of repair, he/she can apply for urgent treatment. Compared with driving to find the customer, this remote support will better help the customer to solve the current difficulties, gain the customer’s trust, and become a loyal user. The customer will also be very grateful

No disturbing

Believe in this respect is a two-way street, when maintenance , staff is not willing to be interfered by customer, but it is very difficult to avoid in our daily life, customers will always be some curiosity, or want to understand the principle, but a professional will be not happen overnight;However for the other part customers, they also don’t want you to go to their offices, affect the concentration of other employees to work, or they have latest research and development of products in the office, don’t want to be known, this kind of remote control, you can avoid these psychological

How can remote support systems help companies survive the epidemic?

In the face of the epidemic, I believe many governments have ordered enterprises to suspend operation. At the same time, enterprises will also worry about the personal safety of employees and choose to work from home, or shorten the working hours and keep a distance.So for those retailers and chain stores, maintenance is very difficult, I believe many customers did not get timely help during this period. In terms of remote android POS system support, I think the one-stop solution provided by Xiamen Datamega Technology Co., Ltd. from portable POS equipment to control software Dcloud is worth learning.

The Dcloud of Datamega is a special software for managing smart POS terminals. It can fully control the usage of all devices and Internet access, and have basic control over the devices.Can grasp the hardware information and software information of the equipment, and have a general understanding of the basic situation of the equipment;The installation and uninstallation of the APP on the device can be directly controlled through scheduling management, which avoids the security risks of downloading from the external network and reduces the cost of updating and maintaining the APP.Customers can be allowed to search and find solution through FAQ, or booking customer service to solve problems online;Even through remote support direct operation of equipment, reduce the traditional door-to-door service brought the human and material costs.

In addition, Datamega also launched a customized desktop, OS SETTING app to help engineers effectively set the device, enter the developer mode, open the white list Settings, switch data line mode, reduce the communication and trouble for customers who do not know technology.Remote support can manage the group. And the main account has right to issue authorization to sub-accounts, making the division of labor between sub-accounts clear and effective management.

The benefits of using DCLOUD

Increase the benefit of the enterprise

A total shutdown is a negative profit for the enterprise, without output and it’s paying wages, paying rents, maintaining the lowest levels of operation.In addition, it is difficult for enterprises to take relative measures to maintain their operation under the situation that they do not know when the epidemic will end. Many enterprises are unable to resist the damage caused by this kind of capital rupture and declare bankruptcy.Remote support, on the other hand, can help enterprises to maintain their operations to a certain extent, create profits and survive the winter of 2020.Enterprises with remote support can work with the above mentioned efficient, multi-tasking and timely office, saving enterprise costs and improving customer satisfaction.

Protect the rights of employees

Enterprises can arrange employees to work at home and set up cloud sharing. In exceptional times, employees can remotely control their own office equipment to realize normal operation of the company. Meanwhile, employees can better protect themselves from disturbance and work at home in comfort, so that the enterprise can have a break.

Guarantee the interests of customers

For the customer, the remote control can help them timely solve the current problems, under the outbreak, the customer through the appointment form to the enterprise to seek help, and enterprises by remote control to help guests to solve the current problems, as far as possible to insure the normal operation of customer, reduce customer inconvenience and loss, the more difficult situation to provide help to customer, the easier it is to strengthen the customer’s trust and establish a good cooperation basis, every phase can be seen in the future.

Welcome to contact Xiamen DataMega Technology Co., Ltd. of business to further understand about the more functionality and features of Dcloud.